Returns & Refunds Policy

At LuxeStrollers, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you are entitled to a hassle-free return and refund, in line with European consumer protection laws.

Return Period

Spain: You may return your order within 14 days of delivery without giving a reason.

Portugal, Netherlands, France, Belgium, Germany: You may return your order within 14 days of delivery without giving a reason.

Condition of Returned Items

• Items must be new/unused , in their original packaging , and in resellable condition .

• Returns that do not meet these conditions may not be accepted.

Return Method

• All returns are by mail only. We do not currently offer in-store returns.

Return Shipping Costs

• Spain: A free pre-paid return label is included in your package (or sent to you via email if requested).

• Portugal, Netherlands, France, Belgium, Germany: Customers are responsible for return shipping costs.

• For all countries , if the item is defective, damaged, or incorrect, LuxeStrollers will cover the return costs.

Refunds

• Spain: Refunds are processed within 14 days after we receive and inspect your return.

• Portugal, Netherlands, France, Belgium, Germany: Refunds are processed within 5 business days after we receive and inspect your return.

• Refunds will be issued to your original payment method .

Exchanges

Exchanges are accepted for the same product or for similar items of equal value, subject to availability.

How to Start a Return

To initiate a return:

1. Email us at info@luxestrollers.com

2. Include your order number and reason for the return

3. Our customer service team will guide you through the process

Questions?
If you have any questions about returns or refunds, please contact us at:
📧 info@luxestrollers.com
📞 +31 6 84991613